7 days a week · 2,500+ moves every month · Get a free quote or call 09 22 22 555

Home/About Us

Kiwi owned, Kiwi run, since 2005

Twenty years of moving New Zealand households and businesses — and a simple standard we hold ourselves to: when service really counts, we're the ones people call back.

Our story

From one truck to a nationwide network

Smart Express Limited was founded in 2005 as a small Auckland moving and delivery operation. Two decades on, we run 26 moving and delivery vehicles with a team of 70 professionals, completing over 2,500 moves every month.

Our work spans furniture deliveries, fragile items, bulk courier work and same-day retail deliveries across Auckland, Tauranga and Hamilton, with coverage extending throughout the North Island and dedicated teams now in Wellington and Christchurch.

We offer pack and move services, move-only options, and furniture and fragile deliveries for residential and commercial clients — from small flats to large house relocations. The scale has changed. The way we treat people hasn't.

2005Year founded
26Moving & delivery vehicles
70Team members
2,500+Moves every month
Our values

What we hold ourselves to

Five things that decide how we hire, how we train and how we handle a job that goes sideways.

Customer-centric philosophy

Personalised, empathetic service. Moving is stressful and often emotional — we work with that, not against it.

Reliability and efficiency

Timely, secure deliveries. We turn up when we say we will, and we tell you early if anything changes.

An exceptional team

Highly trained professionals committed to safe handling. Our movers are employees, not casual labour.

Flexibility and customisation

Tailored solutions for diverse needs. If the standard package doesn't fit, we'll build one that does.

A proven track record

A long-standing reputation for industry excellence, and 4.8 stars from 2,390 customer reviews.

Our mission

To be the most trusted and respected moving and delivery company in New Zealand.

Awards & recognition

Recognised for service, not just size

2 Degrees Central Business Awards

People's Choice winner, 2024–2025.

Westpac Business Awards

Finalists 2016, 2017 and 2018.

Westpac Business Awards

Winner, 2019.

Best of the Best

Excellence in Customer Service Delivery, 2020.

Our team

Seventy people who actually turn up

Behind every move is a Pack and Move Manager, a dispatch team and a crew of professionally trained movers. They're trained in safe handling, specialist packing techniques for high-value and delicate items, and — just as importantly — in how to talk to people on one of the more stressful days of their year.

  • Professionally trained, background-checked movers
  • Free in-home consultations from our Pack and Move Managers
  • Regular communication throughout your move
  • Seven-day customer support on the phone

Our partners

Beyond our own five branches we work with a trusted partner network across other New Zealand cities, so an intercity move stays one job with one point of contact — not a handover between strangers.

We also partner with real estate agencies, retirement village operators, retailers and manufacturers who need a delivery partner they can put their name behind.

Partner with us

Join our team

We're regularly on the lookout for movers, drivers with Class 2 licences, warehouse staff and customer service people who like solving problems on the fly.

If you take pride in doing a job properly and you'd rather work with a Kiwi-owned business than a faceless franchise, get in touch — tell us what you're good at.

Enquire about roles

Twenty years of practice. One easy move.

Get an upfront quote from a team that has done this a few thousand times.