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Guides, checklists and straight answers to the questions we get asked most — written by the people who do this 2,500 times a month.
We recommend 4–6 weeks, especially over summer and at month-end when settlement dates cluster. Here's how to work backwards from your settlement date — and what to do if you've left it late.
Read the answerWe charge based on the time it takes, from when the truck arrives to when we finish unloading, plus a small call-out fee. Access, stairs, packing and distance are the four things that move the number.
Get a quotePacking yourself saves money. But if you're short on time or have fragile or valuable items, a professional pack usually pays for itself in breakages avoided and hours saved.
Compare optionsVillage access rules, lift bookings, what fits in a two-bedroom unit, and how to make decisions about forty years of belongings without falling out with anyone.
Retirement movesStart early. Build a customised plan, keep a list of what travels with you, and use GPS tracking to follow the truck. Here's the timeline we use with our own customers.
Intercity movesMost office moves should happen after hours or over a weekend. Labelling, floor plans, IT sequencing and who needs to be on site — the checklist our project managers work from.
Office movesWork through these in order and moving day becomes an ordinary day with a truck in the driveway.
Can't find your question? Call 09 22 22 555 or send us a message.
We provide simple essential to full-service moving, including packing, unpacking, furniture disassembly and reassembly, and even short-term storage.
We recommend booking at least 4–6 weeks ahead, especially in busy months. But don't worry — we have plenty of teams and vehicles to accommodate last-minute moves too.
We charge based on the time it takes to move, from when our truck arrives to when we finish unloading. There's also a small call-out fee, but no hidden costs.
We provide a full quote upfront, so you'll know exactly what you're paying for.
Let us know as soon as possible and we'll try to accommodate you. There may be a rescheduling fee if the change is last minute.
It depends on the size of your home and the distance. We can give you an estimate based on your move's details.
Yes. We handle office, warehouse and business moves. We have a large team across Auckland, Hamilton and Tauranga, and a partner network across other New Zealand cities.
Yes. We offer packing services. You can either get packing materials from us and pack yourself, or our team can handle everything, including packing, loading and unloading in one go.
Packing yourself can save money, but if you're short on time or have fragile or valuable items, our professional pack and move team can pack them safely for you.
Pack your belongings in advance, label boxes by room, and keep important items — like toiletries or essentials for the first night — handy.
Our team will take care of disassembling any large furniture that doesn't fit through doors. If you prefer to do it yourself, just let us know.
It's not necessary to empty drawers, but they're heavy — it's best to lighten the load or pack the contents in boxes.
We'll load the fridge last so it comes off first, and you can plug it back in at your new home right away.
Yes, we offer unpacking services to help you settle into your new home. Our team will unpack your boxes and set up your furniture for you — just let us know.
We can't move hazardous materials (like paints or flammable liquids), illegal items, live plants, or perishable food.
For delicate items we recommend our packing services. If you have extremely valuable things, consider transporting them separately and let us know when booking.
Keep pets in their carriers with you. For plants, it's best to transport them in your car to keep them safe — otherwise have the bases in boxes to keep them stable.
Let us know in advance and we can explore options like lifting it over a balcony, following safety guidelines.
No problem if you can't be there. Just let us know what's staying behind and we'll handle the rest. A quick check before the movers depart ensures everything is sorted.
We'll notify you if there are any delays. Our goal is to stay on schedule and minimise any disruption to your day.
Let us know at the time of booking and we'll recommend best practice and things you need to consider.
To make things easier, clearly label all your boxes with a marker (e.g. B1 for bedroom 1). It also helps to provide a floor plan of your new home.
Yes. We offer GPS tracking for long-distance moves so you can keep an eye on your belongings' progress, and we'll keep you updated throughout the move.
Please provide as much information as possible about access to both your current and new residences — things like parking, driveway access, overhanging trees or wires, and roof height.
Our trucks are covered by public liability insurance for property damage. We recommend checking with your insurer for coverage on your belongings, or we can provide moving insurance if needed.
If any damage occurs, we'll help you file a claim. We take great care, but in the rare case something goes wrong, we're here to assist.
Start planning early. We'll create a customised plan for your move, and we suggest keeping a list of important items to bring with you during the move.
We recommend updating your address with utility companies, your bank and other important services at least two weeks before your move.
Moving can be stressful, but we're here to make it as easy as possible on the day. The more organised you are beforehand, the smoother it will go.
A snapshot of the feedback we hear most often across residential, retirement and commercial jobs.
"Quoted, confirmed and moved inside two weeks. The crew wrapped every piece of furniture and the final invoice matched the estimate to the dollar."
"Auckland to Wellington with a week of storage in between. Everything arrived exactly as it left and we could see where the truck was the whole way down."
"We use Smart Express for all our store deliveries now. Customers comment on how careful the drivers are, which says everything."
Reviews shown are representative of feedback across our Google profile.
Our team answers the phone seven days a week — or send us a message and we'll come back within one business day.